FAQ

It’s easy to upgrade or downgrade any subscription.

Only the administrator for the account is allowed to make changes for users and subscriptions in that account.

Just click on the Company page to find options available.

You can add more users and subscriptions, upgrade or downgrade subscriptions, and add stations.

It takes up to 72 hours for changes to take place.

Each subscription can be accessed by one user. When you signed, you receive one user account and one subscription.

The administrator can add as many subscriptions as needed to the account. Simply login and click on Subscriptions. You can add Bronze, Silver or Gold subscriptions.

When the subscriptions are approved and activated (within 48 hours), you can then assign the subscriptions to users.

Simply click Invite New Users and choose the subscription you want them to have.

Please note that each subscription will be added to your monthly payment at the rates on our Pricing Page here.

There are two possible reasons:

First, ensure there is a Subscription attached to your AudioLogger User profile.

Each User must have a subscription to access AudioLogger features.

The other common reason is that you’re not on the Audio Player page. Navigate to that page by clicking on the Player icon on the left side of your screen.

If you have tried both of these solutions and are still not able to access the player or stations in your account, open a support ticket and we’ll look into it.

You get 24 hours access to all the stations chosen in your account.

You can add stations to an account at any time for a small monthly fee.

You are allowed to change stations monitored once per month. So, if you decide you no longer need to monitor Station A, you can drop them and add Station B to take its place. But any change locks those choices for 30 days.

We don’t think you’ll want to, but just in case you need to cancel your AudioLogger account, just navigate to our Contact Page and send a message. Your payments will immediately be halted, and you will continue to have access through the current billing cycle. For example, if you sign up on the 3rd of the month, the billing cycle will be through the 2nd of the following month.

We do not refund unused portions of a billing cycle.

Yes, it works on all platforms and devices, including mobile phones and tablets.

By default, all accounts have access to audio for 30 days. You can extend the 30 days indefinitely for a small charge. See the current rates for extra storage pricing on our pricing page.

When activated, AudioLogger listens to every spoken word and transcribes it to text. You can search all audio for any keyword to display every instance those words were mentioned.

You can also transcribe any audio segment and export the results as a text file. Contact Us for information on how to activate this upgrade.

Many studies have proven that online video is much more popular than audio files, even if the video is simply still images. Plus, video is more likely to be shared.

Video can have a dramatic effect on spreading your message, increasing tune-in, and driving ratings. That’s especially true in a PPM market. Listening to encoded audio results in rating credit.

AudioLogger’s audio to video feature adds a waveform element to give the video movement. Other online services charge a premium just to provide this service, but it is included as a feature for Gold subscribers.

AudioLogger provides a detailed analysis of your audio stream including data that shows when users tune in and tune out. But it goes far deeper. We can also show when they turn the volume up and down and hundreds of other useful data points.

The Advanced Analytics feature is available to Gold subscribers. There is a one-time $999 setup fee. Contact us for more information and to get started.

You can change stations in your account once per month with no additional charge.

For example, if you want to remove a station and replace it with another, you can do that. However, changes to stations monitored can be made only once every 30 days. Any changes made will lock all selections for the month. So choose carefully and make all changes at one time.

To change stations, navigate to the Stations tab in your account:

From there, simply de-select the station you wish to remove and then select the station you wish to add by clicking on the box next to the station. Remember to save your changes by clicking the Save icon in the lower right-hand corner of the screen.

You can add stations to your account at any time. Each new station will result in an additional fee, prorated to the date the station is added. Changes made during a month will be added to the following month’s charges and a prorated fee for additional days used (in the previous month) will be included. For details on how to add stations, click here.

To reduce the number of stations monitored, contact us through Support here. Your account will be adjusted in AudioLogger.

Important:

• If you wish to reduce the stations monitored, please ensure the number of stations active in your account is at or below the number of stations you wish. If you’re actively monitoring 10 stations, we cannot reduce your account to fewer than 10.
• You will be charged for the total number of stations you have chosen to monitor. However, to reduce charges, you must contact us. Removing a station from active status in your account will not reduce charges. In other words, if your account is activated to monitor 10 stations, but you have only chosen 8, you will be charged for 10.

You get 24 hours access to all the stations chosen in your account.

You can add stations to an account at any time for a small monthly fee.

You are allowed to change stations monitored once per month. So, if you decide you no longer need to monitor Station A, you can drop them and add Station B to take its place. But any change locks those choices for 30 days.

As many as you want! There is no limit.

Theoretically, you could add every stream in the world, though that would get quite expensive. There is a small monthly fee for each station added to your account.

To add stations, just increase the number of stations monitored in your account. There must be an open slot available to add a new station. After we confirm the increase, you can choose any station already monitored or add a new station through the Add Station Request feature.

In almost all cases, yes. We haven’t found a station yet that we can’t access, whether there’s geo-fenced blocking or not. If the station is only allowing access from very local access, there may be a problem, but we haven’t found that yet!

You can add virtually any radio stream from any location, regardless of where you live.

AudioLogger captures the audio broadcast by each stream. If the station broadcasts encoded audio in their stream, the recorded audio includes the encoding. This is a major benefit that allows stations to earn ratings credit for on-demand listening.

It depends on how you want to use AudioLogger. Here are some common uses:

• All stations in the local cluster to capture, edit, analyze, and repurpose.
• Competing stations in the market to keep an ear on their every move.
• Respected stations in a similar format to get insight on best practices.
• Any station you admire worldwide to be inspired with new, fresh ideas.
• Stations you supervise in other markets to stay updated on their performance.

You can change stations in your account once per month with no additional charge.

For example, if you want to remove a station and replace it with another, you can do that. However, changes to stations monitored can be made only once every 30 days. Any changes made will lock all selections for the month. So choose carefully and make all changes at one time.

To change stations, navigate to the Stations tab in your account:

From there, simply de-select the station you wish to remove and then select the station you wish to add by clicking on the box next to the station. Remember to save your changes by clicking the Save icon in the lower right-hand corner of the screen.

You can add stations to your account at any time. Each new station will result in an additional fee, prorated to the date the station is added. Changes made during a month will be added to the following month’s charges and a prorated fee for additional days used (in the previous month) will be included. For details on how to add stations, click here.

To reduce the number of stations monitored, contact us through Support here. Your account will be adjusted in AudioLogger.

Important:

• If you wish to reduce the stations monitored, please ensure the number of stations active in your account is at or below the number of stations you wish. If you’re actively monitoring 10 stations, we cannot reduce your account to fewer than 10.
• You will be charged for the total number of stations you have chosen to monitor. However, to reduce charges, you must contact us. Removing a station from active status in your account will not reduce charges. In other words, if your account is activated to monitor 10 stations, but you have only chosen 8, you will be charged for 10.

You get 24 hours access to all the stations chosen in your account.

You can add stations to an account at any time for a small monthly fee.

You are allowed to change stations monitored once per month. So, if you decide you no longer need to monitor Station A, you can drop them and add Station B to take its place. But any change locks those choices for 30 days.

Programmers love the music monitoring feature in AudioLogger. It allows you to see any station’s music log and most-played list. But sometimes a station stream is missing information.

AudioLogger detects what song is played in three ways:

1. The info is provided by the station stream’s metadata.

2. AudioLogger captures API information from the station.

3. AudioLogger’s own Audio Fingerprint for the station that actually listens to the streams and enriches it with this information. We are able to match over 40 million tracks.

Most stations include metadata in their stream but some have technical difficulties that result in missing songs. If you find a station that is not displaying the music information properly, please contact us so we can switch the station to another method of matching the song information.